Residents in more than two-dozen inner city communities are without internet and phone service Tuesday following vandalism of a Rogers fibre line.
The company first reported issues around 5:20 a.m., before saying around two hours later the outage had been caused by a “fibre cut caused by vandalism.”
Customers in Balmoral, Brentwood, Bridgeland-Riverside, Capitol Hill, Charleswood, Collingwood, Crescent Heights, Hillhurst, Mayfair, Mountview, Mount Pleasant, National, North Haven, Renfrew, Rosemont, Sunnyside, and Tuxedo Park are affected.
Fixing a damaged line usually takes between eight and 12 hours, according to Rogers, but the company adds outages due to vandalism often take longer to repair than other outage types due to the extent of damage and associated repairs.
This is the second such incident in Calgary this month; on May 6, several customers in the north part of the city had their service disturbed thanks to vandalism and attempted theft of copper wire.
Rogers previously told CityNews that vandalism outages are increasing year over year at a rapid pace, and the company has experienced a more than four times increase in outages due to vandalism since 2022.
Customers are encouraged to check their account via the website or app for the latest on outages in their area.
Rogers is the parent company of CityNews.