Some residents of north and northeast Calgary woke up without internet, phone and other Rogers services Monday, due to what the company says was vandalism and attempted copper wire theft.
The problem was discovered just before 4:30 a.m., according to the company’s support webpage.
Crews eventually determined the outage was caused by a fibre that had been cut in an act of vandalism, suspecting thieves were trying to steal copper wire.
Rogers says fixing a damaged fibre line can typically take between eight and 12 hours, once technicians are able to safely begin their work.
Updates posted to the company’s website indicated crews started working on the damage just before 11 a.m.
“As outages with this magnitude will take longer to repair, we will continue to monitor the situation and provide updates when available,” it said in a statement.
Just before 1 p.m., the company had no estimated time of repair and crews were still on scene trying to fix the issue.
Customers are encouraged to check their account via the website or app for the latest on outages.
Rogers is the parent company of City News.